Frequently Asked Questions
How do I place an order?
All Moruska puzzles are sold through Amazon. Simply click on any "View Product on Amazon" button on our website, and you'll be redirected to Amazon where you can complete your purchase securely.
What is your return policy?
Returns are handled through Amazon according to their standard return policy. Most items can be returned within 30 days of receipt for a full refund. Please contact Amazon customer service to initiate a return.
How long does shipping take?
Shipping times vary based on your location and selected shipping method on Amazon. Most orders arrive within 3-7 business days. Amazon Prime members may receive free 2-day shipping on eligible items.
What if I receive a damaged puzzle?
If you receive a damaged or defective puzzle, please contact Amazon customer service immediately. They will arrange for a replacement or refund. You can also reach out to us at +1-510-518-1673 for assistance.
Are your puzzles suitable for beginners?
Yes! We offer puzzles in various piece counts (500, 1000, 1500+) to accommodate all skill levels. Our 500-piece puzzles are perfect for beginners, while our 1000+ piece puzzles provide a satisfying challenge for experienced puzzlers.
What makes Moruska puzzles special?
Moruska puzzles feature premium quality materials, precision-cut pieces for perfect fit, stunning artwork from classic masterpieces to original designs, and beautiful packaging that makes them perfect gifts. Every puzzle is designed to provide hours of enjoyment and relaxation.
Do you offer international shipping?
International shipping availability depends on Amazon's policies for your country. Please check Amazon.com or your local Amazon site for international shipping options and costs.
Can I track my order?
Yes! Once your order ships from Amazon, you'll receive a tracking number via email. You can track your package through your Amazon account or the carrier's website.
How do I contact customer service?
You can reach us by phone at +1-510-518-1673 (Monday-Friday, 9 AM - 5 PM EST) or through Amazon's customer service for order-related inquiries. We're here to help!
